FAQ

Does JWiWear have a physical storefront?

JWiWear is a 100% online brand and we only operate through online channels.

Does JWiWear sell authentic products?

JWiWear is a professional international seller of 100% authentic designer sunglasses and optical frames. Every product we sell is brand new with manufacturer original accessories and paper work.

What use will be made of my personal details?

Respect for your privacy is of the utmost importance. We do not require your personal information except in the following situations:

* Placing order (on yahoo or eBay)
* Newsletter

Why should I sign up for newsletter?

JWiWear is always providing our subscribers with the latest information about eyewear fashion. JWiWear is a growing brand and will continuously add more brands each season. Therefore, signing up for newsletter will help you stay informed on our newest selections. Furthermore, we will also notify our subscribers whenever we have a promotional sales going on, so you will know when we have a REALLY good deals going on.

What should I do if I do not wish to receive anymore newsletter?

If you no longer wish to receive our newsletter, please use the unsubscribe link to be found at the bottom of the newsletter.

What are the technical settings required to use the JWiWear Website?

Browser software settings: To ensure the correct display and optimum operation fo the JWiWear website, you must have IE (version 9 or above), Safari, Opera, Chrome or Mozilla/Firefox (version 1.5 and above). For optimum display you will need to activate java and java script.

How do I contact JWiWear Customer Service?

For questions relating to the JWiWear website or ordering instructions for eBay US and Yahoo TW, our customer service is here to assist you 24 hours 7 days a week, we generally will reply within less than 1-2 business days. To Contact us, please go to www.jwiwear.com and use the “contact us” function.